business finance QuickFuel: support

The QuickFuel solution is built on the latest Windows technology which provides an extremely reliable and stable solution. However at times you may need the assistance of our national call centre to get you out of those tricky situations hence why we provide a national Toll Free number 1300 550 626.

• QuickFuel essential functions (site cannot trade) are supported 24 hours by 7 days a week via our number 03 9243 5582 for all in-contract customers
• Business hours support is available for all non essential software and modules
• QuickFuel Advantage provides product upgrades, unlimited Quicken software technical support, Dedicated Advantage contact numbers 1300 137 657, personal email for software updates, personalised Advantage Website, Quarterly Advantage Newsletter, Monthly Support Newsletter, Special Training offers and Free product re-registrations. Read more
• To assist you in helping yourself an extensive knowledge base is available on the following link http://www.quicken.com.au/Support/FAQs.aspx.
• QuickFuel has an extensive self diagnostic facility which repairs itself where necessary and will also rebuild its databases from scratch should it become corrupted or unrecoverable.
• The QuickFuel solution is no different to any other computer system where it requires you the customer to take ownership and responsibility of the system and ensure you to take regular backups to ensure minimal data loss.
• QuickFuel Support contract is provided for your information.
• QuickFuel provides a revolutionary and affordable "How Do I" service where you have business hours access to QuickFuel experts who will assist you with those nagging questions. This service is specifically designed to help you get the most out of the extremely powerful solution, however does not provide training which is available from the Quicken Accredited Trainer network. Please email us on help@quickfuel.com.au if you would like to know more about this service. 

QuickFuel support is tailored to your needs from the hours of coverage to the level of technical assistance on offer. This model enables you to only pay for what you need.