Services - Support

We take no chances with QuickFuel. As you will see all over this web site every compenent used with QuickFuel is of the highest possible standard. The software is built for the riggers of the most demanding industries in retail and all the hardware used is best in industry.

The people who provide our support are armed with all the latest information to efficiently and quickly support your site in a time of need. When purchasing QuickFuel you can rest assured that if the inevitable happens that we have all the tools in place to get you running asap.

• Premium quality and reliable hardware from IBM
• IBM on-site warranty with optional 3 years and 24 hours by 7 days in most areas across Australia
• Technical Telephone support, to get your system up and running asap
• Quicken Accredited Trainer network for on-site training
• Business hours support is available for all non essential software and modules
• QuickFuel Advantage provides product upgrades, unlimited Quicken software technical support, Dedicated Advantage contact numbers 1300 137 657, personal email for software updates, personalised Advantage Website, Quarterly Advantage Newsletter, Monthly Support Newsletter, Special Training offers and Free product re-registrations. Read more
• To assist you in helping yourself an extensive knowledge base is available on the following link http://www.quicken.com.au/Support/FAQs.aspx.
• QuickFuel has an extensive self diagnostic facility which repairs itself where necessary and will also rebuild its databases from scratch should it become corrupted or unrecoverable.
• The QuickFuel solution is no different to any other computer system where it requires you the customer to take ownership and responsibility of the system and ensure you to take regular backups to ensure minimal data loss.
• QuickFuel Support contract is provided for your information.
• QuickFuel provides a revolutionary and affordable "How Do I" service where you have business hours access to QuickFuel experts who will assist you with those nagging questions. This service is specifically designed to help you get the most out of the extremely powerful solution, however does not provide training which is available from the Quicken Accredited Trainer network. Please email us on help@quickfuel.com.au if you would like to know more about this service. 

 QuickFuel offers you, the customer, the ultimate flexibility in determining the most suitable level/combination of support for your business. QuickFuel support (excluding Advantage and ‘How Do I?’) is available from 8 hours by 5 days to 24 hours by 7 days.

Our call centre uses leading edge technology to assist you with determining a prompt resolution to your issues including hardware spares located across the country.

Our “How Do I?” service offers business hours access, to a QuickFuel expert who will help you get the most out of this comprehensive system.

“Telephone support, local trainers, local on-site experts, ‘How Do I?’ service and FAQ web site ensures you can purchase the most suitable support package for your business”